Return in 30 days after placing order. If 30 days have gone by since your product, unfortunately, we can not accept the return and can’t offer you a refund or exchange.
We accept the return of products which were shipped out by us in case of any dissatisfaction.Manufacturing or packing defect due to an error on our end (e.g. wrong item). Item(s) must be returned together with proof of purchase.
Requirements for Returns:
Must include a valid original purchase order number from moloshe.com, purchases made outside of moloshe.com. must contact their seller for returns.
All returned products should be in the original packaging without any missing contents and product must be unused and in same condition shipped by us.
If you want to return the product then 85% of your order amount will be refunded as we deduct 15% for our courier and packing charges.
Refund processes could take up to 6-8 working days after the item is received.
We recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via firstname.lastname@example.org. for more information.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
(We only replace items if they are dissatisfaction,defective, damaged or wrong item)
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
You can only cancel your order if your order has not been shipped. Please be informed that a management, processing, and transaction fee (15% of your total order value) will be applied for the cancellation.
Don't worry, if you Received a wrong product / or want to exchange it
- Send us the picture of the product you got, pleases make sure it's in original condition. You can email us firstname.lastname@example.org.
- If we have sent you a Wrong Product by mistake then Reverse Pickup will be done for free. Shipping of the replacement product is also done for free.
- If we have sent you the right product then Return shipping will be at the buyer’s cost.
- As soon as the product is picked up from you, we dispatch the replacement simultaneously (time to resolution reduced by 3 days).
- Only One Time Replacement is Free after that you need to bear the courier charges for both ways.
We only replace items if they are dissatisfaction defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.